We’ve built our business on our expertise, which is only possible through possessing deep knowledge in focused areas of technology. This specialist technical competency and industry awareness is key to our client-aligned, consultative approach. It provides us the confidence and knowledge to make a range of recommendations and then draw comparison between these on behalf of our clients, which include simple techniques such as showing and pros and cons of any given solution.
Through partnering with Redpalm, organisations are able to weigh up any investment decision carefully with all the facts at their disposal. This extensive due diligence has gained us a reputation in the market as a leading authority on a range of organisation-changing digital technologies and our impartiality runs through all the services we offer, from our trusted position as an Advisory Consultancy through to our extensive range of Managed Support Services.
We either capture a requirement, or where engaged to do so, help a client understand the Opportunity/Threat landscape and assist them in identifying a need to make new considerations within a Strategy.
We offer a service that involves a comprehensive market research exercise in a given area of our expertise, which concludes with a Market Research Report.
Due Diligence is achieved through both a detailed and a summary-level report including a simple Pro’s and Con’s table that draws out the advantages and disadvantages of a give technology or strategic approach.
A list of recommendations is drawn up to meet the criteria established at the Identify stage, which can be either a single qualified recommendation, where only one solution is qualified as appropriate or multiple recommendations are put forward.
We listen we learn your business or organisation from project stakeholders and then identify the drivers and timescales. We draw up high level list of desired outcomes.
Design for Success
We agree the “Success Criteria”, which includes outlining key deliverables and high-level Project Schedule.
Comprehensive Technical detail work is undertaken once the requirements have been ﬁnalised. We concentrate on how the success drivers will be achieved through technical execution. Includes the drawing up of a detailed Project Plan and Project Resourcing Documentation. We assemble the Team of people and delegating responsibilities including assigning a dedicated Project Manager.
Proof of Concept (PoC)
Whether from our purpose-designed Labs within our Technical Operations Centre or Onsite with a client, we run a controlled pilot intended to test a Solutionwith a controlled and pre-defined User group or Application/System Environment.
Implementation / Integration
Once thoroughly satisfied the Solution is the right investment and direction to take, we implement Software and Hardware System Solutions.
Testing & QA
Following initial Implementation, a dedicated individual or team will thoroughly test before deployment into the wild.
Support & Partnership
3rd Party Vendor Software and Hardware Maintenance, Patching and full range of tailored maintenance services. Includes Software patch deployments and Hardware Break/Fix Maintenance.
24/7 Fault Resolution Support
Outsourced Infrastructure operations incorporating Onsite and Offsite 24/7 NOC and SOC services, 1st Line User Support through to 3rd Line Fault Escalation across a range of advanced infrastructure technologies.
24/7 Proactive Monitoring Services
Network, Server and Application Monitoring including 24/7 “eyes on glass” capability.
smartSOURCE™ IT Supply
With a background in Hardware, we offer a single-source IT Supply service with a team of dedicated Account Managers, complimented by our ecommerce portal, smartSOURCE, which contains 250,000 IT products on Same Day and Next Day Delivery service.
Config & Logistics
Dedicated Config Centre incorporating a Build Bench able to image and deploy up to 32 EUC client devices/machines simultaneously with a warehousing service that enables clients to “call-off” pre-configured systems at their convenience. Includes a range of pre-build options including a “Delivery to User” service.
Environment Agency Certified in-house IT Asset Disposition service, focused on environment-friendly re-use approach, linked with Computer For Schools Kenya. A fully managed CESG-accredited Data Erasure service.
Managing Global Infrastructures
Redpalm deals mainly with UK based companies, however over time, we have developed a niche for helping global companies that are faced with the challenge of standardising and managing global IT infrastructures. Our Service Desk is based in the UK, but we run it around the clock to cater to our clients’ global support needs along with UK organisations that have 24/7 operations.
Redpalm has in-house expertise in global logistics and has successfully deployed custom-imaged systems to over 40 countries worldwide. We also offer a range of multi-region onsite support services and provide Datacentre Services from several worldwide Datacentre locations.
A range of "Own Brand" Services
Redpalm offers a fully comprehensive End-to-End service that encompasses Business Strategy, Solution Design, Supply, Implementation, Support Services, and Asset Disposition.Based out of our dedicated Technical Operations Centre in a purpose-designed, secure premises in Northampton, Redpalm provides an ISO 9001 and 27001 accredited and ITIL-aligned 24/7 Service Desk. Our customer-friendly Service Desk Analysts are experienced and accredited to offer a single point of contact for 1st, 2nd, and 3rd line support across a range of technologies and vendors.
Redpalm Service Desk forms part of our redCARE SinglePoint™ brand of services, which focus on offering one point of contact that removes the need for customers to deal with multiple vendors. This includes the ability to provide Network Monitoring, Wellness Reporting, Proactive Alerts, 3rd Party Vendor Management, SLA-based fixes with a money-backed guarantee to never hit voicemail, boasting an average time to answer calls of 7 seconds. We feel this demonstrates well the emphasis we put on achieving excellent levels of service via our redCARE SinglePoint™ brand.
Our wider Managed Services portfolio expands to offer Redpalm’s own ultra-flexible redCLOUD™ platform, Hybrid Cloud Consultancy and Cloud aggregation, along with our redCONNECT™ connectivity services incl. Fibre, EFM, MPLS networks, and Hosted Voice.
Redpalm is also environment agency certified as a Waste Carrier and Broker, and has specialist expertise in IT Asset disposition, working with CESG accredited data erasure techniques. This offers our customers total IT lifecycle management.
- Market Research
- Design for Succes
- Technical Planning
- Proof of Concept
- Implementation / Integration
- Testing and QA
Support & Partnership
- Fault Resolution Support
- Technical Planning
- Proactive Monitoring
- IT Supply, Config and Logitics
- Asset Lifecycle